> Quick view: All outgoing police calls now come from 6000 0999 · effective 2 November 2026 · followed by an SMS from the gov.sg sender ID · not used on WhatsApp or Telegram · unsure? Call 1799
Starting today, there is one number to look for when someone says they are calling from the police. The Singapore Police Force (SPF) says all its outgoing calls will be made from a single caller ID, 6000 0999. It is the first Singapore government agency to do this.
Until now, government calls came from various officials' office landlines and mobile numbers, which made a real call hard to tell from a fake one. The police are also the most impersonated agency: from January to September 2026, at least 1,310 cases involving impersonation of police officers were reported, with losses of at least $53.3 million.
How a real police call now works
- The call shows 6000 0999. This covers all outgoing SPF calls from 2 November 2026.
- An SMS follows from the gov.sg sender ID. The police's sample message names the officer who called and says no further action is required, then points you to the SPF feedback portal if you have questions.
- Questions go to the SPF directly. Use the SPF Feedback Hotline at 1800-358-0000 or the SPF Feedback Portal on the police website.
The number is for outgoing phone calls only. The SPF says it will not be used to contact the public through messaging platforms such as WhatsApp or Telegram.
The number alone does not prove it is real
The SPF is clear that the caller ID does not replace vigilance. Deputy Assistant Commissioner Rudy Dzulkarnaen, Deputy Director of the Service Delivery Department, said: "Despite all these initiatives, we encourage members of the public to remain vigilant when receiving unexpected calls claiming to be from the government, such as Police."
Knowing your details proves nothing either. A caller who can cite your name or NRIC number is not automatically an official, so verify directly with the agency through its official channels.
What government officials will never do on a call
- Ask you to transfer or hand over valuables, such as money, luxury watches, gold or cryptocurrency
- Ask you to disclose your banking log-in credentials
- Ask you to install apps from unofficial app stores
- Transfer your call to the police
If a caller does any of these, treat it as a scam, whatever number is on your screen.
What this means for you
- Save 6000 0999 as a contact so a real call is easy to recognise. Older parents and relatives are worth helping with this too.
- Be suspicious of a "police officer" calling from another number. The SPF says all its outgoing calls now use this ID, so end the call and check through the hotline yourself. This is our reading of the announcement, not an SPF instruction.
- Remember the SMS comes after the call. It cannot help you while you are still on the line, so do not act on any instruction during the call.
- Do not expect this from other agencies yet. The government plans to make calls from other agencies more recognisable over time, but it has not named agencies or dates. Open Government Products (OGP) describes this launch as a test of the solution in practice.
Fine print
- The scheme was developed jointly by the SPF, OGP, the Ministry of Digital Development and Information (MDDI) and the Infocomm Media Development Authority (IMDA).
- It adds to the existing gov.sg SMS sender ID and the 24/7 ScamShield Helpline at 1799. You can also check scamshield.gov.sg.
- Source: Singapore Police Force, Police Life, 1 Nov 2026. Confirm the latest details with the SPF.
Photo: Singapore Police Force (Police Life).
