About 194,000 former Jetstar Asia customers are still owed money, and most of them have not asked for it. Written grounds of decision issued on 24 September 2026 by the Singapore International Commercial Court (SICC) put the total at about S$11.37 million in unused tickets, bookings and vouchers, and note that only around 30% of eligible customers had claimed their refund as of January 2026.
> Quick view: Jetstar Asia stopped flying on 31 July 2025 · its refund programme is still open · about 194,000 customers owed about S$11.37m · average claim S$161.67 for a booking, S$58.03 for a voucher · no proof of debt or court filing needed · claim via the 2025 refund email or Jetstar Live Chat · vouchers that expired before 11 June 2025 are not eligible · no closing date published
What the court decided
When Qantas Group shut Jetstar Asia down, the Singapore company proposed a scheme of arrangement so it could wind up in an orderly way while refunds continued. The SICC's Justice Christopher Sontchi approved that scheme on 21 May 2026, and it took effect on 25 May 2026. The written grounds, published this week as *Re Jetstar Asia Airways Pte Ltd* [2026] SGHC(I) 22, explain the part that matters for travellers.
All consumer creditors, meaning anyone holding a ticket, booking or voucher, were placed in one "administrative convenience class". That class did not have to vote on the scheme and does not need to submit a proof of debt or take any other action. The judge accepted Jetstar Asia's argument that asking some 194,000 people to vote would be impractical and costly, given that about 146,000 of them held voucher balances below S$20. He also noted that both consumers and business creditors stand to be paid in full.
Under the scheme, consumer claims were taken over by Jetstar Airways Pty Ltd, the Qantas Group airline in Australia. The judgment says customers keep the same recourse against it, including under the existing refund programme.
The numbers
| Detail | Figure |
|---|---|
| Consumer creditors | about 194,000 (as updated to 23 Feb 2026) |
| Total owed to consumers | about S$11,370,278 |
| Average claim, ticket or booking | S$161.67 |
| Average claim, voucher with a balance | S$58.03 |
| Customers holding vouchers under S$20 | about 146,000 |
| Refund uptake by January 2026 | about 30% of eligible customers |
Who can still claim
Jetstar's official Jetstar Asia page answers this directly: customers affected by the closure were offered alternative flights or a full refund, and if you have not claimed yet, you still can.
- Unused bookings on Jetstar Asia (3K) flights: follow the refund instructions in the email Jetstar sent in 2025. Where possible, Jetstar refunded automatically to the card used for the booking and emailed you when it did.
- Jetstar vouchers linked to Jetstar Asia travel: holders were contacted in August 2025 to convert the remaining balance to money. Vouchers that expired before 11 June 2025 are not eligible.
- Booked through a travel agent: Jetstar emailed you directly if the agent passed on your email address. If not, Jetstar asked the agent to coordinate your refund.
- Club Jetstar (Singapore-based members): the annual fee was refunded automatically to the card used, from August 2025. Memberships that expired before 11 June 2025 were not refunded.
How to claim
- Search your inbox (and spam) for the Jetstar email about the Jetstar Asia closure from mid-2025 and follow its refund link.
- Can't find it? Contact Jetstar through Live Chat at jetstar.com, which is the channel its Jetstar Asia FAQ gives for further help.
- If you booked via a travel agent or online travel site, contact them as well.
Jetstar says it will never ask for your credit card details to process a refund. Treat any call, SMS or email that does as a scam.
What it means for you
If you flew Jetstar Asia often, check your old bookings and voucher codes. The average booking refund is about S$160, which is real money, and even a small voucher balance converts to cash. Jetstar has not published a date after which refunds stop, but Jetstar Asia itself is being liquidated, so there is no reason to wait. The court documents are clear that you do not need a lawyer or any filing to get your money: the normal refund process is the whole job.
Note that the closure never affected Jetstar Airways (JQ) flights between Singapore and Australia, or Jetstar Japan. If you are planning a JQ flight, see our piece on its carry-on change below.
